❗ Eligible Returns

We accept returns only in the following cases:

• Product received is damaged or broken
• Product is defective
• Wrong item delivered

⏰ Return Request Time

• You must notify us within 24 hours of delivery
• Requests after this period may not be accepted

📸 Proof Required

• Clear photos/videos of the product and packaging are required
• This helps us verify and process your request quickly

🚫 Non-Returnable Items

• Custom or personalized products
• Items damaged due to misuse or mishandling
• Minor variations (color/texture) due to handmade nature

🔄 Replacement Policy

• Once approved, we will arrange a replacement of the same product
• If replacement is not available, we may offer an alternative or refund

💳 Refund Policy

• Refunds are issued only if replacement is not possible
• Processed within 5–7 working days after approval
• Refund will be credited to the original payment method

📦 Return Shipping

• In case of damaged or incorrect items, we will guide you on return shipping
• Do not ship the product without confirmation from our team

📞 Need Help? Contact Us

📞 Phone/WhatsApp: +91 96324 20599
📧 Email: support@passionfruitpottery.com
🌐 Website: passionfruitpottery.com