Frequently Asked Questions (FAQ)

Are your products handmade?

Yes, all our products are 100% handmade by skilled artisans. Each piece is unique and may have slight variations, which adds to its charm.


Do you offer customization?

Absolutely! You can choose your preferred design, color, and style. Just contact us on WhatsApp to place a custom order.


How long does delivery take?

Orders are usually delivered within 5–10 working days depending on your location and product availability.


Is the pottery safe for food and drinks?

Yes, all our products are made using food-safe and eco-friendly materials.


Do you ship across India?

Yes, we offer pan-India delivery with secure packaging to ensure your items arrive safely.


What if my product arrives damaged?

We ensure strong packaging, but in rare cases of damage, you can contact us within 24 hours for a replacement or solution.


Can I return or exchange a product?

We accept returns/exchanges only for damaged or defective items. Custom orders are non-refundable.


How can I place an order?

You can order directly from our website or contact us on WhatsApp for assistance.


Do you offer bulk orders for businesses?

Yes, we provide bulk and custom orders for cafés, restaurants, and gifting purposes.